On-Site is an online leasing platform used by housing providers to manage and screen tenants. On-Site was acquired by RealPage Inc. in 2017.
RealPage Inc. is a consumer reporting agency headquartered in Richardson Texas. Two popular RealPage products used for property rentals are LeasingDesk and On-Site.
This means that a housing provider submitted a credit inquiry.
On-Site may be on your credit report for the following:
- If you have recently applied for an apartment or housing
- You have a lease that recently came up for renewal
- You are a co-signor on a lease
On-Site provides instant background checks that include:
While instant background checks sound great, since approvals happen fast, they can be harmful. Many instant background checks are prone to errors. Incorrect information on a background check can be due to similar names, addresses and birth dates. Incorrect criminal history can cause denial of an apartment or housing.
Under the Fair Credit Reporting Act (FCRA) you have the right to dispute errors on your background check.
You have the right to view a free copy of your On-Site rental report. If there are errors be sure to dispute them with On-Site right away.
You can dispute errors with On-site a few ways:
- Phone: On-Site Renter Relations at 877-222-0384
- Email : OSMConsumerInquiry@realpage.com
- Mail: Renter Relations, On-Site c/o RealPage, 2201 Lakeside Boulevard, Richardson, TX 75082
You may have a case and be able to sue in Federal court if the following have happened to you:
- You were denied housing or an apartment due to the incorrect information in your RealPage On-Site reports
- A background check was done without your permission
- You were delayed in getting a rental property due to incorrect information in your RealPage On-Site reports
Read Video Transcript: Working with Consumer Protection Lawyers for Tenant Screening Errors
Francis Mailman Soumilas, P.C. has been fighting for consumers like you for over 20 years against tenant screening errors. Incorrect information in a rental background check can ruin your reputation and make it impossible to find housing.
Companies like On-Site must be sure their reports are accurate and up-to-date. If you have been denied or delayed housing due to incorrect information in your On-Site rental report you may have a case. Assert your rights and take back your good name.
Fill out the free case review form or call us now at 1-877-735-8600.
If you have a case there is no out-of-pocket cost to you. We only get paid when we win your case.
Mailing Address: On-Site c/o RealPage
2201 Lakeside Boulevard
Richardson, TX 75082
Phone: (866) 266-7483
Website: www.on-site.com
