IN THE UNITED STATES DISTRICT COURT
FOR THE EASTERN DISTRICT OF PENNSYLVANIA
Jane Doe
Plaintiff,
vs.
Civil Action No.
TRANS UNION, LLC
and
EXPERIAN INFORMATION SOLUTIONS
INC.
and
CREDIT BUREAU ASSOCIATES
Defendants
COMPLAINT
I. Preliminary Statement
1. This is an action for damages brought by an individual consumer against the Defendants for violations of the Fair Credit Reporting Act (hereafter the “FCRA”), 15 U.S.C. §1681 et seq., as amended, and various other state laws.
II. Jurisdiction and Venue
2. Jurisdiction of this Court arises under 15 U.S.C. § 1681p, 28 U.S.C. §1331, 1337, and supplemental jurisdiction exists for the state law claims pursuant to 28 U.S.C. §1367.
- Venue lies properly in this district pursuant to 28 U.S.C. §1391(b).
III. Parties
4. Plaintiff Jane Doe is an adult individual who resides in Los Angeles, CA .
5. Defendant Trans Union, LLC (hereafter “TU”) is a business entity that regularly conducts business in Philadelphia County, Pennsylvania, and which has a principal place of business located at1510 Chester Pike, Crum Lynne, Pennsylvania 19022.
6. Defendant Experian Information Systems (“Experian”) is a business entity which
regularly conducts business in Philadelphia County, Pennsylvania, and which has a principal place of business located at 5 Century Drive, Parsippany, New Jersey 07054.
7. Defendant Credit Bureau Associates (hereafter “CBA”) is a business entity that regularly conducts business in Philadelphia County, Pennsylvania, and which has a principal place of business located at 460 Union Avenue, Ste. C, Fairfield, CA 94533.
IV. Factual Allegations
8. Defendants have been reporting derogatory and inaccurate statements and information relating to Plaintiff and Plaintiff’s credit history to third parties (hereafter the “inaccurate information”).
9. The inaccurate information includes, but is not limited to, public records, accounts with Beneficial/Household Financial Company, Credit Bureau Associates, Collection Bureau Associates, Asset Acceptance and personal identifying information.
10. The inaccurate information negatively reflects upon the Plaintiff, Plaintiff’s credit repayment history, Plaintiff’s financial responsibility as a debtor and Plaintiff’s credit worthiness. The inaccurate information consists of accounts and/or tradelines that do not belong to the Plaintiff, or which misrepresent the payment history and/or status of accounts that do belong to the Plaintiff as well as incorrect personal identifying information.
11. Defendants have been reporting the inaccurate information through the issuance of false and inaccurate credit information and consumer credit reports that they have disseminated to various persons and credit grantors, both known and unknown.
12. Plaintiff has repeatedly disputed the inaccurate information with the Defendants by both oral and written communications to their representatives and by following Experian’s and TU’s established procedure for disputing consumer credit information.
13. Plaintiff has repeatedly disputed the inaccurate information with Defendants, Experian and TU, on multiple occasions, including but not limited to, from October 2010 through the present.
14. In addition to repeatedly disputing the inaccurate information, Plaintiff has provided Defendants, Experian and TU, with extrinsic written documentation corroborating Plaintiff’s disputes.
15. Notwithstanding Plaintiff’s efforts, Defendants, Experian and TU, have sent Plaintiff correspondence indicating their intent to continue publishing the inaccurate information and Defendants, Experian and TU, continued to publish and disseminate such inaccurate information to other third parties, persons, entities and credit grantors. Defendants, Experian and TU, have repeatedly published and disseminated consumer reports to such third parties, including but not limited to, from October of 2010 through the present.
16. Despite Plaintiff’s efforts, Defendants, Experian and TU, have never: 1) contacted the Plaintiff to follow up on, verify and/or elicit more specific information about Plaintiff’s disputes; 2) contacted any third parties that would have relevant information concerning Plaintiff’s disputes; 3) forwarded any relevant information concerning Plaintiff’s disputes to the entities originally furnishing the inaccurate information; and 4) requested or obtained any other relevant documents from the entities furnishing the inaccurate information.
17. Additionally, Plaintiff has repeatedly disputed the inaccurate information concerning the CBA account with the Defendants, Beneficial and CBA. Notwithstanding Plaintiff’s disputes, CBA has also failed to conduct timely and reasonable investigations of Plaintiff’s disputes after being contacted by the relevant credit reporting agencies concerning Plaintiff’s disputes, has willfully continued to report such inaccurate information to various credit reporting agencies, has failed to mark the above accounts as disputed and has continued to attempt to collect monies from the Plaintiff regarding the inaccurate information by the aforementioned conduct.
18. Despite Plaintiff’s exhaustive efforts to date, Defendants have nonetheless deliberately, willfully, intentionally, recklessly and negligently repeatedly failed to perform reasonable reinvestigations of the above disputes as required by the FCRA, have failed to remove the inaccurate information, have failed to report on the results of its reinvestigations to all credit reporting agencies, have failed to note the disputed status of the inaccurate information and have continued to report the derogatory inaccurate information about the Plaintiff.
19. Plaintiff has applied for and has been denied various loans and extensions of consumer credit on many different occasions, and Plaintiff has been informed that the basis for these denials was the inaccurate information that appears on Plaintiff’s credit reports and that the inaccurate information was a substantial factor for those denials.
20. Plaintiff’s credit reports and file have been obtained from Defendants, Experian and TU, and have been reviewed many times by prospective and existing credit grantors and extenders of credit, and the inaccurate information has been a substantial factor in precluding Plaintiff from receiving many different credit offers and opportunities, known and unknown, and from receiving the most favorable terms in financing and interest rates for credit offers that were ultimately made.
21. As a result of Defendants’ conduct, Plaintiff has suffered actual damages in the form of credit denial or loss of credit opportunity, credit defamation and emotional distress, including anxiety, frustration, embarrassment and, humiliation.
22. At all times pertinent hereto, Defendants were acting by and through their agents, servants and/or employees who were acting within the course and scope of their agency or employment, and under the direct supervision and control of the Defendants herein.
23. At all times pertinent hereto, the conduct of the Defendants, as well as that of their agents, servants and/or employees, was malicious, intentional, willful, reckless, and in grossly negligent disregard for federal and state laws and the rights of the Plaintiff herein.
V. CLAIMS
Count One – FCRA
(Plaintiff v. Experian and TU)
24. Plaintiff incorporates the foregoing paragraphs as though the same were set forth at length herein.
25. At all times pertinent hereto, Defendants, Experian and TU, were “persons” and “consumer reporting agencies” as those terms are defined by 15 U.S.C. § 1681a(b) and (f).
26. At all times pertinent hereto, Plaintiff was a “consumer” as that term is defined by 15 U.S.C. § 1681a(c).
27. At all times pertinent hereto, the above-mentioned credit reports were “consumer reports” as that term is defined by 15 U.S.C. § 1681a(d).
28. Pursuant to 15 U.S.C. §1681n and 15 U.S.C. §1681o, Defendants, Experian and TU, are liable to the Plaintiff for engaging in the following conduct:
(a) willfully and negligently failing to conduct a proper and reasonable reinvestigation concerning the inaccurate information after receiving notice of the dispute from the Plaintiff, in violation of 15 U.S.C. §1681i(a);
(b) willfully and negligently failing to provide prompt notice of the inaccurate information and Plaintiff’s dispute to the furnishing entities, in violation of 15 U.S.C. §1681i(a);
(c) willfully and negligently failing to provide all relevant information provided by the Plaintiff regarding the dispute of the inaccurate information to the furnishing entities, in violation of 15 U.S.C. §1681i(a);
(d) willfully and negligently failing to review and consider all relevant information submitted by the Plaintiff concerning the dispute of the inaccurate information, in violation of 15 U.S.C. §1681i(a);
(e) willfully and negligently failing to delete the inaccurate information from Plaintiff’s credit file after reinvestigation, in violation of 15 U.S.C. §1681i(a);
(f) willfully and negligently failing to note the Plaintiff’s dispute of the inaccurate information and in subsequent consumer reports, in violation of 15 U.S.C. §1681i(c);
(g) willfully and negligently failing to timely and properly investigate the inaccurate information after receiving notice of the dispute from the Plaintiff;
(h) willfully and negligently failing to employ and follow reasonable procedures to assure maximum possible accuracy of Plaintiff’s credit report, information and file, in violation of 15 U.S.C. §1681e(b);
(i) willfully and negligently failing to properly and timely delete the inaccurate information from the Plaintiff’s credit files despite being unable to verify the accuracy of the information and/or being provided with proof of its inaccuracy; and
(j) willfully and negligently continuing to report the inaccurate information despite having knowledge of its inaccuracy and/or inability to be verified.
29. The conduct of Defendants, Experian and TU, was a direct and proximate cause, as well as a substantial factor, in bringing about the serious injuries, actual damages and harm to the Plaintiff that are outlined more fully above and, as a result, Defendants are liable to the Plaintiff for the full amount of statutory, actual and punitive damages, along with the attorneys’ fees and the costs of litigation, as well as such further relief, as may be permitted by law.
Count Two- FCRA
(Plaintiff v. CBA)
30. Plaintiff incorporates the foregoing paragraphs as though the same were set forth at length herein.
31. At all times pertinent hereto, Defendant, CBA, was “person” as that term defined by 15 U.S.C. § 1681a(b).
32. Defendant, CBA, violated sections 1681n and 1681o of the FCRA by engaging in the following conduct:
(a) willfully and negligently failing to conduct an investigation of the inaccurate information that Plaintiff disputed;
(b) willfully and negligently failing to review all relevant information concerning Plaintiff’s account provided to Defendant, CBA;
(c) willfully and negligently failing to report the results of investigations to the relevant consumer reporting agencies;
(d) willfully and negligently failing to report the inaccurate status of the inaccurate information to all credit reporting agencies;
(e) willfully and negligently failing to properly participate, investigate and comply with the reinvestigations that were conducted by any and all credit reporting agencies concerning the inaccurate information disputed by Plaintiff;
(f) willfully and negligently failing to provide any and all credit reporting agencies with the factual information and evidence that Plaintiff submitted to Defendant CBA, and which proved that the information concerning the Plaintiff’s credit reports was inaccurate;
(g) willfully and negligently continuing to furnish and disseminate inaccurate and derogatory credit, account and other information concerning the Plaintiff to credit reporting agencies and other entities; and
(h) willfully and negligently failing to comply with the requirements imposed on furnishers of information pursuant to 15 U.S.C. §1681s-2(b).
33. Defendant CBA’s conduct was a direct and proximate cause, as well as a
substantial factor, in causing the serious injuries, damages and harm to the Plaintiff that are outlined more fully above, and as a result, Defendant CBA, is liable to compensate Plaintiff for the full amount of statutory, actual and punitive damages, along with attorneys’ fees and costs, as well as such other relief, permitted by law.
Count Three – Defamation
(Plaintiff v. Experian and TU)
34. Plaintiff incorporates the foregoing paragraphs as though the same were set forth at length herein.
35. Defendants, Experian and TU, have published statements both orally and through writing to various creditors, prospective credit grantors, other credit reporting agencies, and other entities that the above-referenced derogatory inaccurate information belong to the Plaintiff.
36. Defendants, Experian and TU, have published these statements each time a credit report on the Plaintiff has been requested from any creditor, prospective credit grantors furnisher or other source.
37. The statements made by Defendants, Experian and TU, are false in that they inaccurately reflect Plaintiff’s credit information and debt repayment history, and paint Plaintiff as financially irresponsible and delinquent.
38. Defendants, Experian and TU, have published these statements to at least every single creditor, furnisher or prospective creditor or other entity that has requested Plaintiff’s credit report.
39. Defendants, Experian and TU, knew that the statements were false when made, and had no factual basis for making the statements, as Plaintiff has notified them repeatedly through writing, telephone communication and extensive documentation that the above inaccurate information was inaccurate for the reasons stated above.
40. Nonetheless, Defendants, Experian and TU, continue to publish the false and negative statements concerning the Plaintiff’s credit history up through the present time.
41. The written statements and publications constitute libel per se.
42. The oral statements and publications constitute slander per se.
43. In addition, and despite the repeated notices from Plaintiff, Defendants, Experian and TU, have acted with malice by failing to communicate the information provided to them by Plaintiff to all creditors, prospective creditors, furnishers of information and all other entities to whom it provides credit information concerning the Plaintiff.
44. Defendants Experian and TU’s conduct was a direct and proximate cause, as well as a substantial factor, in bringing about the serious injuries, damages and harm to the Plaintiff that are outlined more fully above and, as a result, Defendants, Experian and TU, are liable to compensate the Plaintiff for the full amount of actual damages, compensatory damages and punitive damages, as well as such other relief, permitted under the law.
Count Four – Defamation
(Plaintiff v. CBA)
45. Plaintiff incorporates the foregoing paragraphs as though the same were set forth at length herein.
46. At the times pertinent hereto, Defendant CBA, has published statements both orally and through writing to various credit reporting agencies, collection agencies and/or attorneys that are false and negative representations concerning Plaintiff’s credit information and history.
47. At a minimum, Defendant CBA, haspublished these statements each time Plaintiff has notified Defendant CBA, and other credit reporting agencies of Plaintiff’s dispute and each time a credit-reporting agency has reinvestigated the dispute.
48. The statements made by Defendant CBA, are false as outlined above.
49. Defendant CBA, has published these statements to at least Defendants, Experian and TU.
50. Defendant, CBA, knew that the statements were false when made and had no factual basis for making the statements, as Plaintiff had notified them that the statements were false for the above-mentioned reasons and, nonetheless, they continue to publish such statements up through the present time.
51. The written statements and publications constitute libel per se.
52. The oral statements and publications constitute slander per se.
53. In addition, and despite the repeated notices from Plaintiff, Defendant CBA, has acted with malice by failing to communicate the information provided to them by Plaintiff to credit reporting agencies when responding to the reinvestigation attempts of such credit reporting agencies.
54. The conduct of Defendant CBA, was a direct and proximate cause, as well as a substantial factor, in bringing about the serious injuries, damages and harm to Plaintiff that are outlined more fully above and, as a result, Defendant CBA, is liable to compensate Plaintiff for the full amount of actual, compensatory and punitive damages, as well as such other relief, permitted by law.
Count Six-Negligence
(Plaintiff v. Experian and TU)
55. Plaintiff incorporate the foregoing paragraphs as if the same were set forth at length herein.
56. Defendants Experian’s and TU’s negligence consists of the following:
(a) Violating the FCRA as set forth above;
(b) Disregarding Plaintiff’s rights and failing to comply with the laws and regulations of the Commonwealth of Pennsylvania as set forth above;
(c) Failing to provide prompt notice of the inaccurate information to creditors;
(d) Failing to employ and follow reasonable procedures to assure maximum possible accuracy of Plaintiff’s credit report, information and file;
(e) Failing to properly and timely delete the inaccurate information from the Plaintiff’s credit files despite being unable to verify the accuracy of the information and/or being provided with proof of its inaccuracy; and
(f) Continuing to report the inaccurate information despite having knowledge of the inaccuracies and/or the inability to be verified.
57. As a result of Defendants’ above mentioned conduct, Plaintiff sustained and
continues to sustain the losses and damages as set forth above.
58. The conduct of Defendants, Experian and TU, was a direct and proximate cause, as well as a substantial factor, in bringing about the serious injuries, damages and harm to Plaintiff that are outlined more fully above and, as a result, Defendants, Experian and TU, are liable to compensate the Plaintiff for the full amount of actual and compensatory damages, as well as such other relief, permitted under the law.
Count Seven – Negligence
(Plaintiff v. CBA)
59. Plaintiff incorporates the foregoing paragraphs as if the same were set forth at
length herein.
60. Defendant CBA’s negligence consists of the following:
(a) Failing to report the inaccurate status of the inaccurate information to all credit reporting agencies, including those agencies to whom Defendant CBA, originally furnished information; and
(b) Failing to delete or correct the inaccurate information.
61. As a result of Defendant CBA’s above mentioned conduct, Plaintiff sustained and continues to sustain the losses and damages as set forth above.
62. The conduct of Defendant CBA, was a direct and proximate cause, as well as a substantial factor, in bringing about the serious injuries, damages and harm to Plaintiff that are outlined more fully above and, as a result, Defendant CBA, is liable to compensate the Plaintiff for the full amount of actual and compensatory damages, as well as such other relief, permitted under the law.
COUNT EIGHT – INVASION OF PRIVACY/FALSE LIGHT
(Plaintiff v. Experian and TU)
63. Plaintiff incorporates the foregoing paragraphs as though the same were set forth
at length herein.
64. Defendants Experian’s and TU’s above actions violated Plaintiff’s right of privacy by placing the Plaintiff in a false light before the eyes of others, including potential credit grantors and creditors as well as family, friends and the general public.
65. By such unauthorized invasion, publication and circulation of Plaintiff’s name and the inaccurate information, Defendants, Experian and TU, invaded Plaintiff’s right to privacy, subjected Plaintiff to ridicule and contempt, injured Plaintiff’s personal esteem, reflected disgracefully on Plaintiff’s character, diminished Plaintiff’s high standing, reputation and good name among family, friends, neighbors and business associates, destroyed Plaintiff’s peace of mind, and caused Plaintiff severe mental and emotional distress.
66. The conduct of Defendants, Experian and TU, was a direct and proximate cause, as well as a substantial factor, in bringing about the serious injuries, damages and harm to Plaintiff that are outlined more fully above and, as a result, Defendants, Experian and TU, are liable to compensate the Plaintiff for the full amount of actual, compensatory and punitive damages, as well as such other relief, permitted under the law.
COUNT NINE – INVASION OF PRIVACY/FALSE LIGHT
(Plaintiff v. CBA)
67. Plaintiff incorporates the foregoing paragraphs as though the same were set forth
at length herein.
68. Defendant CBA’s above actions violated Plaintiff’s right of privacy by impermissibly accessing plaintiff’s most private information and placing the Plaintiff in a false light before the eyes of others, including potential credit grantors and creditors as well as family, friends and the general public.
69. By such unauthorized invasion, publication and circulation of Plaintiff’s name and the inaccurate information, Defendant invaded Plaintiff’s right to privacy, subjected Plaintiff to ridicule and contempt, injured Plaintiff’s personal esteem, reflected disgracefully on Plaintiff’s character, diminished Plaintiff’s high standing, reputation and good name among family, friends, neighbors and business associates, destroyed Plaintiff’s peace of mind, and caused Plaintiff severe mental and emotional distress.
70. The conduct of Defendant CBA, was a direct and proximate cause, as well as a substantial factor, in bringing about the serious injuries, damages and harm to Plaintiff that are outlined more fully above and, as a result, Defendant CBA, is liable to compensate the Plaintiff for the full amount of actual, compensatory and punitive damages, as well as such other relief, permitted under the law.
VI. JURY TRIAL DEMAND
71. Plaintiff demands trial by jury on all issues so triable.
VII. PRAYER FOR RELIEF
WHEREFORE, Plaintiff seeks judgment in Plaintiff’s favor and damages against the Defendants, based on the following requested relief:
(a) Actual damages;
(b) Statutory damages;
(c) Punitive damages;
(d) Costs and reasonable attorney’s fees pursuant to 15 U.S.C. §§1681n, 1681o, and 1692k(a)(3);
(e) An order directing that Defendants immediately delete all of the inaccurate information from Plaintiff’s credit reports and files and cease reporting the inaccurate information to any and all persons and entities to whom they report consumer credit information;
(f) An order directing that Defendants EIS and TU, send to all persons and entities to
whom they have reported Plaintiff’s inaccurate information within the last three years Plaintiff’s updated and corrected credit report information; and
(g) Such other and further relief as may be necessary, just and proper.
Respectfully submitted,
FRANCIS & MAILMAN, P.C.
BY: _Mark D. Mailman______________________ MARK D. MAILMAN, ESQUIRE
JOHN SOUMILAS, ESQUIRE
GEOFFREY H. BASKERVILLE, ESQUIRE
Land Title Building, 19th Floor
100 South Broad Street
Philadelphia, PA 19110
(215) 735-8600
Attorneys for Plaintiff