Francis Mailman Soumilas, P.C.

Pennsylvania Complaint Against Experian and Equifax Credit Reporting Agencies and BMW and Capital One

Jordan Sartell

IN THE UNITED STATES DISTRICT COURT

FOR THE EASTERN DISTRICT OF PENNSYLVANIA

 John Doe           Plaintiff, 

                v.

 

EXPERIAN INFORMATION SOLUTIONS, INC.

                and

EQUIFAX INFORMATION SERVICES LLC

                and

BMW FINANCIAL SERVICES N.A., LLC

                and

CAPITAL ONE BANK (USA) N.A.

       

          Defendants.             

                 

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   Civil Action No.   

 

 

JURY TRIAL DEMANDED

NON-ARBITRATION 

 

COMPLAINT

Preliminary Statement

  1. This is an action for damages brought by individual consumer, against Experian Information Solutions, Inc., Equifax Information Services LLC, BMW Financial Services N.A. LLC, and Capital One Bank (USA) N.A. (collectively “Defendants”), for violations of the Fair Credit Reporting Act (hereafter the “FCRA”), 15 U.S.C. §§ 1681, et seq., as amended, and various other common law rights.

The Parties

  1. Plaintiff is an adult individual residing in PA.
  2. Defendant Experian Information Solutions, Inc. (hereafter “Experian”) is a business entity which regularly conducts business in Philadelphia County, Pennsylvania and which has a principal place of business located at 5 Century Drive, Parsippany, New Jersey 07054.
  3. Defendant Equifax Information Services, LLC (hereafter “Equifax”), is a business entity which regularly conducts business in Philadelphia County, Pennsylvania and which has a principal place of business located at 6 Clementon Road, East, Suite A2, Gibbsboro, New Jersey 08026.
  4. Defendant BMW Financial Services N.A. LLC (hereafter “BMW”) is a business entity which regularly conducts business in Philadelphia County, Pennsylvania and which has a principal place of business located at 300 Chestnut Ridge Road, Woodcliff Lake, NJ 07677.
  5. Defendant Capital One Bank (USA) N.A. (hereafter “Capital One”), is a business entity which regularly conducts business in Philadelphia County, Pennsylvania and which has a principal place of business located at 1680 Capital One Drive, McLean, VA 22102.

JURISDICTION & Venue

  1. Jurisdiction of this Court arises under 15 U.S.C. § 1681p and 28 U.S.C. § 1331, and supplemental jurisdiction exists for the state law claims pursuant to 28 U.S.C. § 1367.
  2. Venue lies properly in this district pursuant to 28 U.S.C. § 1391(b).

Factual Allegations

  1. Defendants have been reporting derogatory and inaccurate statements and information relating to Plaintiff and Plaintiff’s credit history to third parties (hereafter the “inaccurate information”).
  2. The inaccurate information includes, but is not limited to, accounts with BMW and Capital One.
  3. The inaccurate information negatively reflects upon Plaintiff, Plaintiff’s credit repayment history, Plaintiff’s financial responsibility as a debtor and Plaintiff’s credit worthiness. The inaccurate information consists of an inaccurate date of major delinquency and late payment.
  4. Experian and Equifax have been reporting the inaccurate information through the issuance of false and inaccurate credit information and consumer credit reports that they have disseminated to various persons and credit grantors, both known and unknown.
  5. Plaintiff has disputed the inaccurate information with Defendants by written communications to their representatives and by Experian and Equifax’s established procedure for disputing consumer credit information.
  6. Plaintiff has disputed the inaccurate information with Experian and Equifax from October 2010 through the present.
  7. Notwithstanding Plaintiff’s efforts, Experian and Equifax have sent Plaintiff correspondence indicating their intent to continue publishing the inaccurate information and Experian and Equifax continue to publish and disseminate such inaccurate information to other third parties, persons, entities and credit grantors. Experian and Equifax have repeatedly published and disseminated consumer reports to such third parties from at least October 2010 through the present.
  8. Despite Plaintiff’s efforts, Experian and Equifax have never: (1) contacted Plaintiff to follow up on, verify and/or elicit more specific information about Plaintiff’s disputes; (2) contacted any third parties that would have relevant information concerning Plaintiff’s disputes; (3) forwarded any relevant information concerning Plaintiff’s disputes to the entities originally furnishing the inaccurate information; and (4) requested or obtained any credit applications, or other relevant documents from the entities furnishing the inaccurate information.
  9. Notwithstanding Plaintiff’s disputes, BMW and Capital One have also failed to conduct timely and reasonable investigations of Plaintiff’s disputes after being contacted by the relevant credit reporting agencies concerning Plaintiff’s disputes, have willfully continued to report such inaccurate information to various credit reporting agencies, and have failed to mark the above accounts as disputed.
  10. Despite Plaintiff’s exhaustive efforts to date, Defendants have nonetheless deliberately, willfully, intentionally, recklessly and negligently repeatedly failed to perform reasonable reinvestigations of the above disputes as required by the FCRA, have failed to remove the inaccurate information, have failed to report on the results of its reinvestigations to all credit reporting agencies and have continued to report the derogatory inaccurate information about Plaintiff.
  11. Despite Plaintiff’s repeated requests and payments for goods and services in the form of consumer versions of Experian and Equifax’s credit reports and to investigate and correct inaccurate information disputed by Plaintiff, Experian and Equifax have refused and failed to furnish Plaintiff with timely disclosures of Plaintiff’s credit reports and to investigate Plaintiff’s disputes.
  12. Plaintiff’s credit reports and file have been obtained from Experian and Equifax and have been reviewed many times by prospective and existing credit grantors and extenders of credit, and the inaccurate information has been a substantial factor in precluding Plaintiff from receiving many different credit offers and opportunities, known and unknown, and from receiving the most favorable terms in financing and interest rates for credit offers that were ultimately made.
  13. As a result of Defendants’ conduct, Plaintiff has suffered actual damages in the form of (a) lost credit opportunities, (b) harm to credit reputation and credit score, and (c) emotional distress.
  14. As a result of Defendants’ conduct, Plaintiff has suffered actual damages in the form of financial and dignitary harm arising from the injury to credit rating and reputation, and Plaintiff will continue to suffer the same for an indefinite time in the future, all to Plaintiff’s great detriment and loss.
  15. As a result of Defendants’ conduct, Plaintiff has suffered actual damages in the form of mental pain and anguish, humiliation, embarrassment, anxiety, and frustration, and Plaintiff will continue to suffer the same for an indefinite time in the future, all to Plaintiff’s great detriment and loss.
  16. As a result of Defendants’ conduct, Plaintiff has suffered actual damages in the form of injury to credit rating and reputation, and a decreased credit score, and Plaintiff will continue to suffer the same for an indefinite time in the future, all to Plaintiff’s great detriment and loss.
  17. At all times pertinent hereto, Defendants were acting by and through their agents, servants and/or employees who were acting within the course and scope of their agency or employment, and under the direct supervision and control of the Defendants herein.
  18. At all times pertinent hereto, the conduct of the Defendants, as well as that of their agents, servants and/or employees, was malicious, intentional, willful, reckless, and in grossly negligent disregard for federal and state laws and the rights of the Plaintiff herein.

 

COUNT I – Violations of the FCRa

EXPERIAN and EQUIFAX

  1. Plaintiff incorporates the foregoing paragraphs as though the same were set forth at length herein.
  2. At all times pertinent hereto, Experian and Equifax were “persons” and “consumer reporting agencies” as those terms are defined by 15 U.S.C. §§ 1681a(b) and (f).
  3. At all times pertinent hereto, Plaintiff was a “consumer” as that term is defined by 15 U.S.C. § 1681a(c).
  4. At all times pertinent hereto, the above-mentioned credit reports were “consumer reports” as that term is defined by 15 U.S.C. § 1681a(d).
  5. Pursuant to 15 U.S.C. §1681n and 15 U.S.C. §1681o, Experian and Equifax are liable to Plaintiff for engaging in the following conduct:

(a)                willfully and negligently failing to conduct a proper and reasonable reinvestigation concerning the inaccurate information after receiving notice of the dispute from the Plaintiff, in violation of 15 U.S.C. §1681i(a);

(b)               willfully and negligently failing to provide prompt notice of the inaccurate information and Plaintiff’s dispute to the furnishing entities, in violation of 15 U.S.C. §1681i(a);

(c)                willfully and negligently failing to provide all relevant information provided by Plaintiff regarding the dispute of the inaccurate information to the furnishing entities, in violation of 15 U.S.C. §1681i(a);

(d)               willfully and negligently failing to review and consider all relevant information submitted by Plaintiff concerning the dispute of the inaccurate information, in violation of 15 U.S.C. §1681i(a);

(e)                willfully and negligently failing to delete the inaccurate information from Plaintiff’s credit file after reinvestigation, in violation of 15 U.S.C. §1681i(a);

(f)                willfully and negligently failing to timely and properly investigate the inaccurate information after receiving notice of the dispute from Plaintiff;

(g)               willfully and negligently failing to employ and follow reasonable procedures to assure maximum possible accuracy of Plaintiff’s credit report, information and file, in violation of 15 U.S.C. §1681e(b);

(h)               willfully and negligently failing to properly and timely delete the inaccurate information  from the Plaintiff’s credit files despite being unable to verify the accuracy of the information and/or being provided with proof of its inaccuracy; and

(i)                 willfully and negligently continuing to report the inaccurate information despite having knowledge of its inaccuracy and/or inability to be verified.

  1. The conduct of Experian and Equifax was a direct and proximate cause, as well as a substantial factor, in bringing about the serious injuries, actual damages and harm to Plaintiff that are outlined more fully above and, as a result, Experian, and Equifax are liable to Plaintiff for the full amount of statutory, actual and punitive damages, along with the attorney’s fees and the costs of litigation.

 

Count II – VIOLations of the FCRA

BMW and CAPITAL ONE

  1. Plaintiff incorporates the foregoing paragraphs as though the same were set forth at length herein.
  2. At all times pertinent hereto BMW and Capital One were “persons” as that term defined by 15 U.S.C. § 1681a(b).
  3. BMW and Capital One violated 15 U.S.C. §§ 1681n and 1681o of the FCRA by engaging in the following conduct:

(j)                 willfully and negligently failing to conduct an investigation of the inaccurate information that Plaintiff disputed;

(k)               willfully and negligently failing to review all relevant information concerning Plaintiff’s account provided to BMW and Capital One;

(l)                 willfully and negligently failing to report the results of investigations to the relevant consumer reporting agencies;

(m)             willfully and negligently failing to report the inaccurate status of the inaccurate information to all credit reporting agencies;

(n)               willfully and negligently failing to properly participate, investigate and comply with the reinvestigations that were conducted by any and all credit reporting agencies concerning the inaccurate information disputed by Plaintiff;

(o)               willfully and negligently continuing to furnish and disseminate inaccurate and derogatory credit, account and other information concerning the Plaintiff to credit reporting agencies and other entities; and

(p)               willfully and negligently failing to comply with the requirements imposed on furnishers of information pursuant to 15 U.S.C. §1681s-2(b).

  1. BMW and Capital One’s conduct was a direct and proximate cause, as well as a substantial factor, in causing the serious injuries, damages and harm to the Plaintiff that are outlined more fully above, and as a result BMW and Capital One are liable to compensate Plaintiff for the full amount of statutory, actual and punitive damages, along with attorney’s fees and costs, as well as such other relief, permitted by law.

COUNT III – DEFAMATION

All DEFENDANTS

  1. Plaintiff incorporates the foregoing paragraphs as though the same were set forth at length herein.
  2. Defendants have published statements both orally and through writing to various creditors, prospective credit grantors, other credit reporting agencies, and other entities that the above-referenced derogatory inaccurate information belong to the Plaintiff.
  3. Defendants have published these statements each time a credit report on Plaintiff has been requested from any creditor, prospective credit grantors furnisher or other source.
  4. The statements made by Defendants are false in that they inaccurately reflect Plaintiff’s credit information and payment history, and paint Plaintiff as financially irresponsible and delinquent.
  5. Defendants have published these statements to at least every single creditor, furnisher or prospective creditor or other entity that has requested Plaintiff’s credit report.
  6. Defendants knew that the statements were false when made, and had no factual basis for making the statements, as Plaintiff has notified them repeatedly through writing, telephone communication and extensive documentation that the above inaccurate information was inaccurate for the reasons stated above.
  7. Nonetheless, Defendants continue to publish the false and negative statements concerning the Plaintiff’s credit history up through the present time.
  8. The written statements and publications constitute libel per se.
  9. The oral statements and publications constitute slander per se.
  10. In addition, and despite the repeated notices from Plaintiff, Defendants have acted with malice by failing to communicate the information provided to them by Plaintiff to all creditors, prospective creditors, furnishers of information and all other entities to whom it provides credit information concerning the Plaintiff.
  11. Defendants’ conduct was a direct and proximate cause, as well as a substantial factor, in bringing about the serious injuries, damages and harm to the Plaintiff that are outlined more fully above and, as a result, Defendants are liable to compensate the Plaintiff for the full amount of actual damages, compensatory damages and punitive damages, as well as such other relief, permitted under the law.

COUNT IV – NEGLIGENCE

ALL DEFENDANTS

 

  1. Plaintiff incorporates the foregoing paragraphs as if the same were set forth at length herein.
  2. Defendants’ negligence consists of the following:

(a)                Violating the FCRA as set forth above;

(b)               Failing to conduct a proper and reasonable reinvestigation concerning the inaccurate information after receiving notice of the dispute from Plaintiff;

(c)                Failing to provide prompt notice of the inaccurate information and Plaintiff’s dispute to creditors;

(d)               Failing to provide all relevant information provided by Plaintiff regarding the dispute of the inaccurate information to creditors;

(e)                Failing to review and consider all relevant information submitted by Plaintiff concerning the dispute of the inaccurate information;

(f)                Failing to delete or correct the inaccurate information from Plaintiff’s credit file after reinvestigation;

(g)               Failing to timely and properly investigate the inaccurate information after receiving notice of the dispute from the Plaintiff;

(h)               Failing to employ and follow reasonable procedures to assure maximum possible accuracy of Plaintiff’s credit report, information and file;

(i)                 Failing to properly and timely delete the inaccurate information from the Plaintiff’s credit files despite being unable to verify the accuracy of the information and/or being provided with proof of its inaccuracy;

(j)                 Continuing to report the inaccurate information despite having knowledge of the inaccuracies and/or the inability to be verified;

(k)               Failing to conduct an investigation of the inaccurate information that Plaintiff disputed;

(l)                 Failing to review all relevant information concerning Plaintiff’s account that was sent from Experian and Equifax;

(m)             Failing to report the results of investigations to the relevant consumer reporting agencies;

(n)               Failing to report the inaccurate status of the inaccurate information to all credit reporting agencies, including those agencies to whom BMW and Capital One originally furnished information; and

(o)               Failing to delete or correct the inaccurate information.

  1. As a result of Defendants’ above mentioned conduct, Plaintiff sustained and continues to sustain the losses and damages as set forth above.
  2. The conduct of Defendants was a direct and proximate cause, as well as a substantial factor, in bringing about the serious injuries, damages and harm to Plaintiff that are outlined more fully above and, as a result Defendants are liable to compensate Plaintiff for the full amount of actual and compensatory damages, as well as such other relief, permitted under the law.

COUNT V – INVASION OF PRIVACY

ALL DEFENDANTS

 

  1. Plaintiff incorporates the foregoing paragraphs as though the same were set forth

at length herein.

  1. Defendants’ above actions violated Plaintiff’s right of privacy by reporting inaccurate and derogatory information about the Plaintiff and thereby placing him in a false light before the eyes of others, including potential credit grantors and creditors as well as family, friends and the general public.
  2. By such inaccurate and unauthorized publication and circulation of Plaintiff’s name and the inaccurate information Defendants invaded Plaintiff’s right to privacy, subjected Plaintiff to ridicule and contempt, injured Plaintiff’s personal esteem, reflected disgracefully on Plaintiff’s character, diminished Plaintiff’s high standing, reputation and good name among family, friends, neighbors and business associates, destroyed Plaintiff’s peace of mind, and caused Plaintiff severe mental and emotional distress.
  3. The conduct of Defendants was a direct and proximate cause, as well as a substantial factor, in bringing about the serious injuries, damages and harm to Plaintiff that are outlined more fully above and, as a result, Defendants are liable to compensate the Plaintiff for the full amount of actual, compensatory and punitive damages, as well as such other relief, permitted under the law.

 

UJURY TRIAL DEMAND

  1. Plaintiff demands trial by jury on all issues so triable.

PRAYER FOR RELIEF

WHEREFORE, Plaintiff seeks judgment in Plaintiff’s favor and damages against the Defendants, based on the following requested relief:

(a)                Actual damages;

(b)               Statutory damages;

(c)                Punitive damages;

(d)               An order directing that Experian and Equifax immediately delete all of the inaccurate information from Plaintiff’s credit reports and files, and that BMW and Capital One cease reporting the inaccurate information to any and all persons and entities to whom they report consumer credit information;

(e)                An order directing that Experian and Equifax sends to all persons and entities to whom they have reported Plaintiff’s inaccurate information within the last three years Plaintiff’s updated and corrected credit report information; and

(f)                Such other and further relief as may be necessary, just and proper.

Respectfully Submitted,

FRANCIS & MAILMAN, P.C.                             

                                                            BY:      /s/ James A. Francis                                                  

                                                                        JAMES A. FRANCIS, ESQUIRE

                                                                        MARK D. MAILMAN, ESQUIRE

                                                                        ERIN A. NOVAK, ESQUIRE

                                                                        Land Title Building, 19th Floor

100 South Broad Street

                                                                        Philadelphia, PA 19110

(215) 735-8600

Attorneys for Plaintiff